30-Day Free Returns • Power Elektronik

Your Satisfaction Is Our Priority

If an item from our store does not meet your expectations, we make returns simple, transparent, and completely free of charge. In addition to the statutory 14-day right of withdrawal, we grant you a 30-day voluntary return policy on all orders.

Summary of Return Terms

• Return Window: 30 days from the date you receive your item.
• Return Shipping Cost: Free Return Shipping (€0.00) — we provide a prepaid return shipping label via email within 1 business day.
• Restocking Fee: €0.00 (No restocking fees).
• Refund Processing Time: Within 5 business days after we receive and inspect the returned item, credited directly to your original payment method.

How to Initiate a Return

1. Send a short email with your order number to contact@powerelektronik.shop or call us at +49 40 38631082.
2. We will email you a free prepaid return shipping label (DHL / UPS) within 1 business day.
3. Pack the item securely in its original packaging and drop it off at the nearest parcel shop.
4. Once received at our Hamburg warehouse, your full refund is issued within 5 business days.

Return Address

Statutory Right of Withdrawal (14 Days) & 30-Day Voluntary Guarantee

Consumers have a statutory 14-day right of withdrawal without giving any reason. Our voluntary 30-day return guarantee extends your return window to a full 30 days after delivery and does not restrict your statutory warranty or withdrawal rights in any way.