Help & Support Center • Power Elektronik
Frequently Asked Questions
Find instant answers regarding shipping, returns, payment methods, warranties, and product care.
How long does shipping take?
Order handling takes 1–2 business days (Monday–Friday), and transit takes 2–4 business days (total delivery time: 3–6 business days). You automatically receive a tracking link via email upon dispatch.
How much does shipping cost?
Shipping is 100% free (€0.00) on all orders shipped to Germany and the United States, with no minimum order value.
How can I return an order?
You enjoy a full 30-day return window after receiving your order. Return shipping is completely free (€0.00) — simply email contact@powerelektronik.shop and we will send you a prepaid return label within 1 business day. Refunds are issued within 5 business days of return receipt.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Klarna. All transactions are processed in Euro (EUR / €) including VAT via 256-bit SSL encryption.
Do I receive a VAT invoice & warranty?
Yes — an official invoice with itemized VAT is emailed automatically upon dispatch. All robotic pool cleaners include a 2-year (24-month) warranty, and all collector plants include our 30-day live arrival & root establishment guarantee.
Still Have Questions?
Hamburger Str. 210, 22083 Hamburg-Nord, Germany
Email: contact@powerelektronik.shop • Phone: +49 40 38631082
Hours: Mon–Fri 09:00–18:00 CET